Question 1

How do I book? What forms of accepted payment do you take?

Accepted Answer

You can book within our website using the “book online” tab! We accept payment of packages through through cash, cash application (Cash App), or through our CRM software Cloudspot.

Question 2

Which is the right package for me/what if I don't see a package?

Accepted Answer

Schedule a consultation with us and we’ll determine the right package for you! We may be able to do a custom package depending on the specific request.

Question 3

How will I get my photos? Do I get RAW images?

Accepted Answer

All clients will be able to digitally download their photos through our software CRM Cloudspot. There will be an email sent to client with a link/password to your individual gallery. These photos will be in JPEG format. No RAW images will be given from the package.

Question 4

What if I want extra photos (from my package)?

Accepted Answer

If you want extra photos from your package, you can refer to your individual contract to see how much the extra photos will be.

Question 5

How long do you keep the photos (from my package)?

Accepted Answer

At Piedmont Blue, we keep client’s photos for at least 1 year from the original shooting date. These are held within our archives. After 1 year please contact us directly to see if we still have them availible to purchase.

Question 6

What is a retainer? What is the difference between a retainer and deposit?

Accepted Answer

A retainer is an amount of money paid upfront to secure the services of a Piedmont Blue. (This means the booking of specific shooting date.) This will be half of your deposit and is non-refundable. 
A deposit is essentially payment towards services, and is refundable. (in order to book all packages require a deposit.
During busy seasons this policy has been implemented to make sure that everyone has an equal opportunity to secure a date for their package. First come, first serve.

Question 7

What if I don’t have a set location for my shoot?

Accepted Answer

We can help you find any appropriate location for any shoot. We specialize in scouting locations for specific packages.

Question 8

What is the Expectant Delivery Time?

Accepted Answer

You can expect delivery of your package (digital photos) between a week/ a week and a half from the shooting date. If you need your photos sooner, then you will need to pay for expedited delivery.

Question 9

What if I need to reschedule?

Accepted Answer

You are able to have at least (1) rescheduled dates due to the rainy and/or snowy weather. Rescheduling more than (1) of the times allotted without weather issues will incur in a $50 reschedule fee at the discretion of Piedmont Blue.

Question 10

Can I view a template of your contract?

Accepted Answer

Yes! You may view it after you schedule a consultation with us! We send our contract through email, and you will be able to sign and agree through our CRM software, Cloudspot.

Contact Us

Need a particular Quote? Contact us today!

Frequently asked questions